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14 - Day no questions asked return policy.
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. If you contact us within 14 days of product delivery there will be no questions asked. We will provide you with a return shipping label if you are a domestic customer to the United States. Once we receive the product back in the mail we will refund you 100% of the original price of the product. If you are an international customer, you will have to ship the product back yourself and then upon receiving the product we will refund you 100% of the purchase price plus the original shipping costs. We would love to provide international customers with a return label but our system currently does not support generation of international return labels.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 business days.
30 - Day conditional return policy.
If it has been between 14 and 30 days since you received your product and the package is unopened we can generate a label for you to return your product for a 100% refund. We define unopened as the product box still being wrapped in the original heat shrink film; the second the shrink wrap seal is broken the product is considered as ‘opened’ and you can only return the product within 14 days.
ULTRAVIEW’s limited warranty covers any defects in material and/or workmanship for one year from date of purchase. It does not cover damage caused by impact with hard objects, improper cleaning, disassembly of product or any carelessness of treatment to the product. Warranty does not apply if damage results from any non-compliance of safety instructions listed on this page. Generally speaking, don't break your release by throwing it on the ground and then expect us to replace it for you :)